Terms of Service

Last updated: March 15, 2026

1. Acceptance of Terms

By accessing or using CoverScore AI's services, website, or platform (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you and CoverScore AI, Inc. ("CoverScore AI," "we," "us," or "our"). By using our Services, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2. Our Services

CoverScore AI provides an AI-powered insurance risk intelligence platform that includes:

  • Risk assessment questionnaires and analysis
  • AI-generated risk reports and recommendations
  • Insurance coverage insights and suggestions
  • Dashboard and account management tools
  • Related services as described on our platform

2.1 Nature of Service

Our Services provide risk assessment insights and recommendations generated by artificial intelligence. These insights are intended to supplement, not replace, professional insurance advice. We do not provide insurance brokerage services and are not licensed to sell insurance.

Important: CoverScore AI's risk assessments and recommendations are for informational purposes only. Always consult with a qualified insurance professional before making insurance decisions.

3. Account Terms

3.1 Account Registration

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Use a strong, unique password for your account
  • Notify us immediately of any unauthorized use of your account
  • Not share your account credentials with any third party
  • Log out after each session on shared devices

3.3 Account Types

We offer various account types including Free, Professional, and Enterprise plans. Each plan has specific features, limitations, and pricing as described on our website and in your subscription agreement.

4. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Submit false, misleading, or fraudulent information
  • Upload malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use automated tools to scrape, harvest, or extract data from our platform
  • Resell, redistribute, or sublicense access to our Services without authorization
  • Interfere with or disrupt the integrity or performance of our Services
  • Use our Services to compete with CoverScore AI's business

5. Intellectual Property

5.1 Our Intellectual Property

CoverScore AI retains all rights, title, and interest in and to the Services, including our AI models, algorithms, software, trademarks, trade names, logos, and all related intellectual property. These Terms do not grant you any ownership rights to our intellectual property.

5.2 Your Content

You retain all rights to the content and data you submit to our Services ("User Content"). By submitting User Content, you grant us a limited license to use, store, process, and display your User Content solely to provide and improve our Services.

5.3 Risk Reports

Risk reports generated through our Services are for your personal or business use. You may not reproduce, resell, or redistribute these reports without explicit written permission from CoverScore AI.

6. Payment Terms

6.1 Subscription Fees

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as required by law or as explicitly stated in our refund policy.

6.2 Billing Cycles

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge the applicable fees to your designated payment method.

6.3 Price Changes

We reserve the right to change our pricing. Price changes will be communicated at least 30 days before the effective date and will apply to the next billing cycle after the notice period.

6.4 Overdue Payments

Accounts with overdue payments may be suspended or terminated. We reserve the right to charge interest on overdue amounts at 1.5% per month or the maximum rate permitted by law.

7. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the Services will be uninterrupted, secure, error-free, or completely accurate
  • Warranties that the AI-generated insights will be suitable for your specific situation or needs
  • Warranties regarding the accuracy, completeness, or reliability of any risk assessments or recommendations

You acknowledge that AI systems have inherent limitations and that risk assessments generated by our platform are probabilistic in nature. Always consult qualified professionals before making insurance decisions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COVERSCORE AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or business opportunities
  • Damages resulting from reliance on our Services or AI-generated recommendations
  • Damages arising from unauthorized access to your account or data
  • Any costs of procuring substitute services

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNTS YOU PAID TO COVERSCORE AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR $100, WHICHEVER IS GREATER.

This limitation applies regardless of the theory of liability (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination will be effective upon receipt of your request, subject to processing time.

9.2 Termination by Us

We may suspend or terminate your account and access to Services immediately, without prior notice, if we reasonably believe you have:

  • Violated these Terms or any applicable law
  • Submitted fraudulent or misleading information
  • Engaged in prohibited or illegal activities
  • Failed to pay fees when due

9.3 Effect of Termination

Upon termination, your right to access and use the Services ceases immediately. We may retain certain data as required by law or for legitimate business purposes, as described in our Privacy Policy.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.

11. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: legal@coverscore.ai
  • Mail: CoverScore AI, Inc., Attn: Legal Department, 123 Insurance Lane, San Francisco, CA 94102
  • Phone: (800) 555-1234